Privacy Policy

Feedback Loop is the premier peer feedback platform for Higher Education. Our privacy policy is simple:

• Universities are in complete control over what data is shared and with whom, with the sole exception of:
• Students may opt to share their information (badges, received peer feedback results, etc.) at their discretion

Feedback Loop is designed to support full compliance with the Family Educational Rights and Privacy Act (FERPA). In the United States, FERPA protects student data. FERPA grants schools the use of cloud-based technologies, like Feedback Loop, to host student infromation and data provided the data remains under the control of the University.

Student Data: To make student engagement with Feedback Loop possible, and as seamless as possible within the Learning Management System (LMS), we may collect a student's first name, last name, email address, Single Sign-On ID (SSO ID), a unique LMS user identifier, and profile picture.

Team Data: Students can be placed into teams, either in Feedback Loop or via LMS team import, for the purpose of peer review. Student performance among this team is information that is only visible to instructor level (or above) users.

Usage Data: When Users visit Feedback Loop, we log and store their IP address and information about their visit. This IP address can be used to determine Users' general location.

Feedback Loop is used by Colleges and Universities to collect and report on Peer Feedback among student teams. Uses for Data collected in this activity:

• For Faculty and Staff identification of Student performance, individually and relative to their team and other teams within a course
• Identifying Students who may need additional support
• Providing a report for Students to view about their own performance.

Feedback Loop, its website, and its app are not directed to children under 13 years of age, and Feedback Loop does not knowingly collect Student Personal Information from a child under 13 (a "Child").

Where a User is a minor under 18, Feedback Loop collects and processes Student Personal Information only at the direction of, and under the authority of, the student's educational institution, acting within its rights under the Family Educational Rights and Privacy Act (FERPA), or with the consent of a parent or legal guardian. The profile picture we collect is provided through the institution's LMS or Single Sign-On and is used only to identify the student within the tool; it is not used for any other purpose.

If a parent or guardian becomes aware that their child has provided Student Personal Information without the required consent, they should contact us here. If Feedback Loop becomes aware that it has collected Student Personal Information from a Child without the required consent, it will delete that information from its files.

If you are an individual in the European Union, the European Economic Area, or the United Kingdom, you have rights under the EU General Data Protection Regulation (GDPR) or the UK GDPR in relation to your Personal Information:

• The right to be informed – an obligation on us to tell you how we use your Personal Information, which is what we do in this Privacy Policy;
• The right of access – a right to make what is known as a "data subject access request" for a copy of the Personal Information we hold about you;
• The right to rectification – a right to make us correct Personal Information about you that is incomplete or inaccurate;
• The right to erasure – also known as the "right to be forgotten," under which, in certain circumstances, you can ask us to delete the Personal Information we hold about you, unless there is an overriding legal reason we need to keep it;
• The right to restrict processing – a right, in certain circumstances, to ask us to suspend the processing of your Personal Information;
• The right to data portability – a right to ask us for a copy of your Personal Information in a common format (for example, a .csv file);
• The right to object – a right to object to our processing of your Personal Information (for example, if you object to us processing your data for direct marketing); and
• Rights in relation to automated decision-making and profiling – a right to have us be transparent about any profiling or automated decision-making we carry out.

These rights are subject to certain rules about when you can exercise them. More information is available from your national data protection authority, or, for UK individuals, from the UK Information Commissioner's Office.

You will not have to pay a fee to access your Personal Information or to exercise any of the other rights. However, we may charge a reasonable fee, or refuse to act on your request, if the request is clearly unfounded, repetitive, or excessive.

We may need to request specific information from you to confirm your identity before we act on a request. This is a security measure to ensure that Personal Information is not disclosed to any person who has no right to receive it. We may also contact you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer, for example if your request is particularly complex or you have made a number of requests. In that case, we will notify you and keep you updated.

If you are in the EU or EEA, you have the right to lodge a complaint at any time with your national supervisory authority for data protection. If you are in the UK, you can complain to the Information Commissioner's Office (ICO), the UK supervisory authority (www.ico.org.uk). We would, however, appreciate the chance to address your concerns before you approach a regulator, so please contact us first.

For Feedback Loop users, a session cookie is used to recognize Users as logged in. For getfeedbackloop.com site visitors, we use cookies to:

• Track visitor interactions and behavior
• Analyze website performance and usage patterns
• Deliver personalized content and advertisements
• Measure the effectiveness of our marketing campaigns.

We only place marketing cookies on your device with your explicit consent, which you can provide or withdraw through our cookie consent banner.

Managing Your Cookie Preferences

You have control over the cookies we use:

Marketing Cookies: You can accept or decline marketing cookies through our consent banner when you first visit our marketing site. You can change your preferences at any time by accessing the cookie settings in this banner.

Essential Cookies: These cannot be disabled as they are necessary for the basic operation of our service.

Browser Settings: You can also manage cookies through your browser settings. However, disabling essential cookies may prevent you from using certain features of our service.

This Policy may be updated from time to time. Changes will be posted to this page.